Terms and Conditions

Terms and Conditions

Please read these Terms and Conditions carefully before purchasing a ticket. By purchasing a ticket from the Victorian Multicultural Commission (VMC), you agree to be bound by these Terms and Conditions.

These Terms and Conditions relate both to the sale of tickets and attendance at events. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders (“you”).

Variation to Terms and Conditions

The VMC may vary these Terms and Conditions at any time by updating them. Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated.

Refunds, exchanges and replacements

1. The Victorian Multicultural Commission (VMC) does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. VMC will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund;
2. If the event is cancelled, rescheduled or significantly relocated, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Proof of purchase may be required for any refund or exchange. Unless required by law (including the Australian Consumer Law), VMC will not be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses;
3. VMC will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. VMC may charge a reasonable fee for the replacement of tickets.
4. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation;

Variations to performances or events

1. VMC reserves the right to add, withdraw, reschedule or substitute artists, performers, speakers and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity.

Conditions of entry

Admission to the event is subject to VMC's terms.

1. You may be denied entry into, or removed from, an event or have your ticketed refunded prior to entry where VMC has reasonable grounds to do so, including if you breach these Terms and Conditions, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others.
2. If you arrive late, you may not be admitted until a suitable break in the event.
3. You may be required to submit to a search of your person and/or possessions before entering the event.
4. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to VMC to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation.
5. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event.
6. You are responsible for knowing the contact details of all attendees in your group. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly.
7. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases.

Authenticity and validity of tickets

1. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Humanitix or other authorised points of sale.

Resale of tickets and scalping

1. Tickets may not, without the prior written consent of VMC, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission

SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.

Limitations on number of tickets purchased

1. When purchasing tickets for a particular event you may be limited to a specified number of tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by VMC at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping.

System Errors

1. While VMC takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. VMC may cancel an order made as a result of any such error, although in the case of a pricing error VMC will endeavour to contact you to give you the option of purchasing the ticket at the correct price.

Customer Errors

1. If an error on your behalf results in VMC reprocessing the ticket transaction at your request, Humanitix may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Humanitix by a third party.

Your Privacy

We protect the privacy of your personal information. We endorse fair information handling practices and use of information in compliance with our obligations under the Privacy and Data Protection Act 2014 (Vic).
Personal information will be used only for the intended purpose. Where the intention includes confidentiality, information will be treated as such unless otherwise required by law.

View detailed information for the Department of Premier and Cabinet’s Privacy Policy. 

If you have any questions or difficulties, please contact us directly at vmcrsvp@fruitbowl.com.au