Need to talk? Help lines and online support for mental health
The outbreak of coronavirus (COVID-19) has impacted all Victorians and significantly changed our day-to-day lives. It is normal to feel unsettled, anxious or lonely at this challenging time and it's important to do what we can to look after our wellbeing.
There are plenty of ways to support other people, or be supported if you are feeling anxious or uncertain.
A crisis support service offering short term support at any time for people who are having difficulty coping or staying safe.
Coronavirus (COVID-19) Mental Wellbeing Support Service.
Online and web-chat support and counselling for 12-25 year olds, their family and friends.
Online and phone counselling for people living, working, or studying in Melbourne's northern, central, and western suburbs.
Professional phone, web-chat, email support and forums for people living with complex mental health issues.
Professional telephone and online support and information service for Australian men.
Free telephone and online service for people with stress, worry, anxiety, low mood or depression. It provides online assessment and treatment for anxiety and depression and can help you find local services.
National 24/7 telehealth provider that offers free professional phone and online counselling for people feeling suicidal or caring for someone who is feeling suicidal.
Head to Health
Head to Health is a good place to start if you, or someone you care about, needs help managing anxiety and worry. It provides access to free and low cost telephone and online mental health and support services.
Youth focused mental health and support services
Satellite Foundation supports children and young people who have a parent with a mental illness. The Foundation offers peer support and interactive workshops that support and empower young people.
Confidential counselling, information and support for people impacted by sexual assault, domestic or family violence and abuse via phone or online chat.
Confidential alcohol and drug counselling and referral service.
Telephone and web counselling, information, and referral service for LGBTQI+ people.
QLife provides anonymous and free LGBTIQ+ peer support and referral.
Yarning SafeNStrong helpline is a confidential crisis line supporting the social and emotional wellbeing of Aboriginal and Torres Strait Islanders living in Victoria.
How to call a helpline with an interpreter
How to call a helpline with an interpreter:
- call TIS National on *
- tell the operator which language you need and the name and phone number of the service that you would like to call
- wait on hold while the operator connects you to an interpreter speaking your language
- wait while the operator transfers you and the interpreter to the helpline
- the interpreter will stay on the phone with you for the whole call
*Local call charges apply. Additional charges apply for mobile calls.
Multicultural Mental Health
There are a range of mental health services and resources specifically developed for Victorians from culturally and linguistically diverse communities.
Embrace: Multicultural mental health
Provides a platform for multicultural communities to access mental health resources, services and information in a culturally accessible format.
Asylum Seeker Resource Centre
A human rights organisation whose programs support people seeking asylum to maximise their own physical, mental and social wellbeing.
An organisation promoting the health, wellbeing, and human rights of people from refugee backgrounds who have experienced torture and other traumatic events.
Migrant resource centre - North West region
A community-based organisation providing settlement support, aged care, disability and community services to migrant and refugees living in the north western region of Melbourne.
Delivers services to newly arrived and established people with migrant and refugee backgrounds in northern and western Melbourne areas.
Phoenix Westgate Migrant Centre
A migrant resource centre servicing the Hobson Bay area.
Migrant Information Centre Eastern Melbourne
Assists individuals and families from diverse backgrounds residing in the eastern suburbs of Melbourne to enhance their settlement, access services and strengthen their community participation.
Although not specifically about coronavirus (COVID-19), the have produced several resources in multiple languages about wellbeing, stress and coping with disaster that may be of assistance at this time:
Embrace Multicultural Mental Health Resources
The following fact sheets provides helpful information about stress and anxiety in a range of languages:
Available in Amharic, Arabic, Assyrian, Simplified Chinese, Croatian, Dari, Dinka, English, Farsi, Greek, Italian, Khmer, Korean, Krio, Macedonian, Polish, Russian, Serbian, Spanish, Swahili, Traditional Chinese, Turkish and Vietnamese.
Coronavirus (COVID-19): support and assistance
To help you find support during COVID-19, we have gathered a range of useful resources, services and supports you may be able to apply for.
Coronavirus (COVID-19): In-language advice and information
The best way to stay informed about the latest health advice regarding the coronavirus (COVID-19) is by visiting the Victorian Department of Health and Human Services website.
Business support during the coronavirus (COVID-19) crisis
Advice, updates and support to help small businesses plan and respond to coronavirus (COVID-19)
Family violence support during coronavirus (COVID-19)
Family violence support options during the coronavirus (COVID-19) pandemic.
Reviewed 30 March 2021